FAQ

Frequently Asked Questions (FAQ)

Welcome to our FAQ section! We’ve answered some of the most common questions about our beauty products, shipping, and returns. If you don’t find what you’re looking for, feel free to contact us. we’re always happy to help.

1. Shipping

Q: How long does shipping take?
A: Orders are usually processed within 1–2 business days. Delivery typically takes 5–10 business days depending on your location. You’ll receive a tracking number once your order has shipped.

Q: Do you offer international shipping?
A: Yes! We ship worldwide. Shipping times and rates may vary depending on the destination.

Q: How can I track my order?
A: Once your order ships, we’ll send a tracking email with your order details and tracking link. You can also check your order status on our website.

2. Returns & Refunds

Q: What is your return policy?
A: We accept returns within 7 days of delivery for unused and unopened items in their original packaging.

Q: How do I request a return or refund?
A: To start a return, contact us at azizafba@gmail.com with your order number and reason for return. Our team will guide you through the process.

Q: When will I receive my refund?
A: Once we receive and inspect your returned item, your refund will be processed within 5–7 business days to your original payment method.

3. Product Questions

Q: Are your products cruelty-free?
A: Yes! All Lunaviah products are cruelty-free and never tested on animals.

Q: Are your products safe for sensitive skin?
A: Absolutely. Our formulations are made with gentle, high-quality ingredients suitable for most skin types. However, we always recommend doing a small patch test before full use.

Q: How should I store my beauty products?
A: Keep your products in a cool, dry place away from direct sunlight to maintain freshness and effectiveness.

Still Have Questions?

We’re here to help!
📧 Email: azizafba@gmail.com
📞 Phone: +1 (312) 998-0657

Thank you for choosing Lunaviah, Your beauty, your confidence, your ritual. ✨